Below you can find our most commonly asked questions and answers. If you have a questions that’s not answered on this page, please feel free to reach out to us directly at info@chicagosma.com!

How can customers get in touch with your customer support team?

We’re always here for you! Please contact info@chicagosma.com and one of our team members will get back to you shortly.

How quickly can customers expect a response to their inquiries?

Customers can expect a response generally within 2-24 hours, depending on the business day.

How can a registration be canceled, and who should customers contact for this?

Please contact info@chicagosma.com with all cancellation requests.

Can schools request specific types of classes to be offered?

Yes, ChicagoSMA is fully customizable and curated for the community, students, and administrators that would like to incorporate enrichment classes into their school environment.

Is financial aid available for families?

Yes, ChicagoSMA is committed to making sure ALL students interested in music or enrichment classes have access. Many of our partner organizations also have the ability to offer need-based scholarships. Please send all inquiries to info@chicagosma.com for more information on need-based scholarships.

How does the free 15-minute private lesson offer work?

If you’re a new student, you can access a free virtual 15 minute lesson with an experienced teacher for the instrument of your choice. The lesson is scheduled based on teacher availability. Please contact sylvia@chicagosma.com for more information or to book your lesson today!